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After a decade, NOLA’s historic Jung Hotel re-opens

Allison Ramirez

PHOTO: Historic Jung Hotel, New Orleans (photo courtesy of Jung Hotel)

The newly opened (January 2018) Jung Hotel on buzzing Canal Street in downtown New Orleans is pristine, airy, welcoming and bright. It feels fresh and so new that when I visited earlier this month a name had yet to be given to the hotel bar.
But the property’s history goes back to the early 1900s when a family (Peter Jung, Sr., Peter Jung, Jr., and A.L. Jung) first opened the original hotel. The property would eventually change hands and names several times—as well as being added to the National Register of Historic Places—before shuttering for a full 10 years around the time Hurricane Katrina devastated the area.
Today, New Orleans is thriving again (it’s the city’s 300th birthday) and the Jung—which has 207 rooms and will soon have 113 luxury apartments on its top floors—offers complimentary breakfast, newspaper delivery and 16 meeting rooms for conferences, weddings and other events. The seventh-floor executive queen room I stayed in had an in-room stacked washer/dryer and kitchenette (unique to this floor only), two pillowtop queen beds, lots of sitting/lounging space, a working desk and natural light for reading as well as a spacious bathroom with granite countertops and a walk-in shower.

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Allison Ramirez

PHOTO: Historic Jung Hotel, New Orleans (photo courtesy of Jung Hotel)

The newly opened (January 2018) Jung Hotel on buzzing Canal Street in downtown New Orleans is pristine, airy, welcoming and bright. It feels fresh and so new that when I visited earlier this month a name had yet to be given to the hotel bar.
But the property’s history goes back to the early 1900s when a family (Peter Jung, Sr., Peter Jung, Jr., and A.L. Jung) first opened the original hotel. The property would eventually change hands and names several times—as well as being added to the National Register of Historic Places—before shuttering for a full 10 years around the time Hurricane Katrina devastated the area.
Today, New Orleans is thriving again (it’s the city’s 300th birthday) and the Jung—which has 207 rooms and will soon have 113 luxury apartments on its top floors—offers complimentary breakfast, newspaper delivery and 16 meeting rooms for conferences, weddings and other events. The seventh-floor executive queen room I stayed in had an in-room stacked washer/dryer and kitchenette (unique to this floor only), two pillowtop queen beds, lots of sitting/lounging space, a working desk and natural light for reading as well as a spacious bathroom with granite countertops and a walk-in shower.


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Record level of guest satisfaction for Costa Cruises

Tourism Report

Italian company Costa Cruises has achieved record satisfaction levels for its holidays. In February the Net Promoter Score (NPS) recorded from guests on board the fleet’s ships was 55%, the highest in the company’s recent history.
The NPS is a metric that measures the proportion of “promoters” of a product, brand or service, in other words the people that would recommend it to a friend or colleague. The number ranges from -100% to +100%. An NPS of more than 50% is considered excellent.
“Our primary goal in our 70 years of history has always been to make our guests happy. With all the hard work we have put into product innovation in recent years, the satisfaction and loyalty of our guests have increased significantly, also among new customers. This is a very positive factor for us and for our business partners, whose suggestions are of great help as we constantly strive to improve. And it provides further proof that offering Costa cruises in travel agencies is a guarantee of success,” commented Massimo Brancaleoni, SVP Worldwide Sales for Costa Cruises.
The largest NPS increase for Costa was in Caribbean, Indian Ocean and Dubai cruises, thanks to the product being given a more distinctive flavour: the services offered on board were more in keeping with the itineraries, and some operational improvements were also implemented. This was joined by the continuing high levels satisfaction with Mediterranean and South American cruises.  
“Our guests are always at the heart of everything we do. We are committed to constantly innovating our product every day, to ensure that our cruises leave them increasingly satisfied. For spring and summer, we are looking forward to seeing much appreciation for Costa Victoria, which we have invested in heavily, and for other innovations that we will introduce across the fleet in the areas of entertainment and cuisine,” said Giuseppe Carino, VP Guest Experience & Onboard Sales for Costa Cruises.
Since 30 March Costa Victoria has returned to regular service in the Mediterranean, after renovation work costing 11 million euros was carried out in Marseille’s ship repair yard. The most important work took place in the cabins and indoor and outdoor public areas, and a new “tapas and paella bar” was also added. In fact, during the next summer season the ship will offer a one-week itinerary of sun, sand and fun in Spain and the Balearic Islands.
The new features on board the Costa ships will include new cabaret shows in the theatres and pool parties when the ship sets sail, as well as new menus and starters to be shared with cruise companions before dinner. Costa Deliziosa and Costa Fascinosa will also have a big surprise in store for kids with PJ Masks mascots getting them involved in lots of fun activities.

Comment

Tourism Report

Italian company Costa Cruises has achieved record satisfaction levels for its holidays. In February the Net Promoter Score (NPS) recorded from guests on board the fleet’s ships was 55%, the highest in the company’s recent history.
The NPS is a metric that measures the proportion of “promoters” of a product, brand or service, in other words the people that would recommend it to a friend or colleague. The number ranges from -100% to +100%. An NPS of more than 50% is considered excellent.
“Our primary goal in our 70 years of history has always been to make our guests happy. With all the hard work we have put into product innovation in recent years, the satisfaction and loyalty of our guests have increased significantly, also among new customers. This is a very positive factor for us and for our business partners, whose suggestions are of great help as we constantly strive to improve. And it provides further proof that offering Costa cruises in travel agencies is a guarantee of success,” commented Massimo Brancaleoni, SVP Worldwide Sales for Costa Cruises.
The largest NPS increase for Costa was in Caribbean, Indian Ocean and Dubai cruises, thanks to the product being given a more distinctive flavour: the services offered on board were more in keeping with the itineraries, and some operational improvements were also implemented. This was joined by the continuing high levels satisfaction with Mediterranean and South American cruises.  
“Our guests are always at the heart of everything we do. We are committed to constantly innovating our product every day, to ensure that our cruises leave them increasingly satisfied. For spring and summer, we are looking forward to seeing much appreciation for Costa Victoria, which we have invested in heavily, and for other innovations that we will introduce across the fleet in the areas of entertainment and cuisine,” said Giuseppe Carino, VP Guest Experience & Onboard Sales for Costa Cruises.
Since 30 March Costa Victoria has returned to regular service in the Mediterranean, after renovation work costing 11 million euros was carried out in Marseille’s ship repair yard. The most important work took place in the cabins and indoor and outdoor public areas, and a new “tapas and paella bar” was also added. In fact, during the next summer season the ship will offer a one-week itinerary of sun, sand and fun in Spain and the Balearic Islands.
The new features on board the Costa ships will include new cabaret shows in the theatres and pool parties when the ship sets sail, as well as new menus and starters to be shared with cruise companions before dinner. Costa Deliziosa and Costa Fascinosa will also have a big surprise in store for kids with PJ Masks mascots getting them involved in lots of fun activities.


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New series, films to boost Russian tourists’ attention

Tourism Report

A report prepared by the Mediterranean Touristic Hoteliers Association (AKTOB) for the development of the Russian tourism market revealed last week that Turkish TV series and actors have a large fan base in Russia and that new series and film projects that could attract attention should be supported in this regard.
A report was prepared after the Moscow MITT 2018 Fair, which is organized by AKTOB on March 13-15 and regarded as one of the major trade fairs in terms of both Turkish and world tourism market. The report was prepared specifically for the Russian market, which sends the largest number of tourists along with Germany, and was presented to the Ministry of Culture and Tourism. It stressed that Russia, with a population of 144 million, is the ninth-most populated country in the world.
The report, which also includes a Russian tourist profile, stated that Russians ranked sixth among the countries with the highest tourism spending. The report also pointed out that while the annual expenditure of Russians, who frequently travel, is $54 billion, Russian tourists are wealthy, cost-conscious and the growing middle and upper class is interested in cultural and city tours, as well as sea-sand-sun-oriented vacations. It was noted that the lower-income segment is mostly from outside Moscow and St. Petersburg and that they mostly prefer sea-sand-sun-oriented holidays. It stated that the average holiday duration of the Russians averages from nine to 12 days.
The report also suggested that with the dissolution of the Soviet Union, Russians have expanded their holiday habits in Turkey, especially in Antalya, their first preferred holiday destination. AKTOB Chairman Erkan Ya?c?, who participated in the fair, said significant increases are expected in all markets in 2018, including Russia which sent data on the significant increase in demand even prior to the fair, highlighting that Russia is the most important market for Turkey.”We are entering periods where we can compensate for the losses we have experienced over the past two years,” he said. “Most importantly, we will return to prices that determine our quality. We need to realize this gradually as the accommodation sector.”
In the report’s conclusion, it stressed that the positive cooperation recently seen in relations with Russia has been reflected in sales and that this atmosphere will be supported. It also stressed that alternative promotion activities for “More Turkey” and “More Antalya” will attract interest, especially through social media campaigns and pointed to the importance of promotions and incentives to support sport and health tourism.It was suggested in the report that Turkish series and actors have a large fan base in Russia and that supporting new series and film projects that can attract attention will be effective in this market. The report underlined that it would be of great benefit to feature a broad spectrum of products directed to the Russians’ guest profile in three segments and to carry out special projects with this in mind.

Comment

Tourism Report

A report prepared by the Mediterranean Touristic Hoteliers Association (AKTOB) for the development of the Russian tourism market revealed last week that Turkish TV series and actors have a large fan base in Russia and that new series and film projects that could attract attention should be supported in this regard.
A report was prepared after the Moscow MITT 2018 Fair, which is organized by AKTOB on March 13-15 and regarded as one of the major trade fairs in terms of both Turkish and world tourism market. The report was prepared specifically for the Russian market, which sends the largest number of tourists along with Germany, and was presented to the Ministry of Culture and Tourism. It stressed that Russia, with a population of 144 million, is the ninth-most populated country in the world.
The report, which also includes a Russian tourist profile, stated that Russians ranked sixth among the countries with the highest tourism spending. The report also pointed out that while the annual expenditure of Russians, who frequently travel, is $54 billion, Russian tourists are wealthy, cost-conscious and the growing middle and upper class is interested in cultural and city tours, as well as sea-sand-sun-oriented vacations. It was noted that the lower-income segment is mostly from outside Moscow and St. Petersburg and that they mostly prefer sea-sand-sun-oriented holidays. It stated that the average holiday duration of the Russians averages from nine to 12 days.
The report also suggested that with the dissolution of the Soviet Union, Russians have expanded their holiday habits in Turkey, especially in Antalya, their first preferred holiday destination. AKTOB Chairman Erkan Ya?c?, who participated in the fair, said significant increases are expected in all markets in 2018, including Russia which sent data on the significant increase in demand even prior to the fair, highlighting that Russia is the most important market for Turkey.”We are entering periods where we can compensate for the losses we have experienced over the past two years,” he said. “Most importantly, we will return to prices that determine our quality. We need to realize this gradually as the accommodation sector.”
In the report’s conclusion, it stressed that the positive cooperation recently seen in relations with Russia has been reflected in sales and that this atmosphere will be supported. It also stressed that alternative promotion activities for “More Turkey” and “More Antalya” will attract interest, especially through social media campaigns and pointed to the importance of promotions and incentives to support sport and health tourism.It was suggested in the report that Turkish series and actors have a large fan base in Russia and that supporting new series and film projects that can attract attention will be effective in this market. The report underlined that it would be of great benefit to feature a broad spectrum of products directed to the Russians’ guest profile in three segments and to carry out special projects with this in mind.


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